This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Our policy lasts 15 days from the delivery date. If 15 days have gone by since your delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials. or flammable liquids or gases.
Additional non-returnable items: Gift Cards
Please do not send your purchase back to the manufacturer. We will issue a return label for your convenience.
There are certain situations where only partial refunds are granted (if applicable). Books with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed, and a credit will be automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at email@example.com and instructions will be sent to you.
Shipping: To return your product, please e-mail firstname.lastname@example.org for instructions on where to send.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return item.
Order cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
At Zen BooTique our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer processes the orders, which takes an additional 2-4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes 15-30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 15 days to arrive at their destination but can take longer from time to time.